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211 The Strand Waterfront Old Town Alexandria, VA 22314 703.836.1401

CUSTOMER CARE:

OUR RETURN POLICY

Last Updated: December 1, 2007

Welcome to MystiqueJewelers.com, your online store location. We have prepared the information below to ensure that your experience of our website is one you’ll want to repeat. Should you have any questions concerning our Return Policy, please contact us via mystique@mystiquejewelers.com or by phone .

RETURN POLICY – CONDITIONS OF SALE
Mystique Fine Jewelry Designs strives to achieve the highest level of service in our industry. Our goal is to provide our customers with the best possible customer experience. We aim to provide nothing but the best in quality and service.

RETURNED CHECK FEE (Retail Store Only)
A $25.00 fee will be charged for any returned check due to insufficient funds.

NON-SPECIAL ORDER RETURNS
Mystique Fine Jewelry Designs reserves the right to modify its exchange and return policies at any time. No refunds issued, store credit only. Within 14 days of purchase and with a receipt, merchandise may be exchanged or returned for store credit. Store credit is valid for one year from date of return. There are no returns or exchanges on clearance items.

If a customer chooses to alter their merchandise to facilitate delivery or installation, the decision to then accept the merchandise as a return or offer a refund will be assessed on a case-by-case basis. Non-Special Order Returns may be returned to our stores. Our store is also able to facilitate a web return.

Mail Non-Special Order returns Insured to:
Mystique Fine Jewelry Designs
211 The Strand Waterfront, Old Town Alexandria, VA 22314
Attn: Mystique Fine Jewelry Designs/Customer Returns

SPECIAL ORDERS
Special order merchandise is custom made upon order and is non-returnable and non-refundable. We do our best to have every piece on our web site available to you for immediate shipment, however due to the nature of our product, this is not always possible. If the piece you have ordered is temporarily out of stock, we will contact you with an estimated shipping date. Please contact us if you need a special size in a particular piece. In some instances we may able to accommodate you.

ORDER STATUS
Please contact us via mystique@mystiquejewelers.com or by phone to inquire about the status of your order.

AVAILABILITY
At MystiqueJewelers.com, we go out of our way to select the kind of distinctive merchandise for which the Mystique Fine Jewelry Designs name is recognized. Please understand that many of our featured items are selected in limited quantities and, because of their limited availability, their stock will not and cannot be replenished. That means once an item is gone, it may be gone for good and not appear on the site again. When an item featured on MystiqueJewelers.com is no longer in stock, we make every attempt to remove that item from the site in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us.

PRODUCT INFORMATION
PRICING
Most Mystique Fine Jewelry Designs products displayed at the site are available at the Mystique Fine Jewelry Designs store in the United States while supplies last. The prices displayed on the Site are quoted in U.S. Dollars and are valid and effective only in the United States. Keep in mind, MystiqueJewelers.com does not carry every item that you would find in our store. In some cases, merchandise displayed for sale on the site may not be available at Mystique Fine Jewelry Designs stores. Mystique Fine Jewelry Designs stores may also have different prices or promotional events at different times. Sale prices on the site are internet-only specials and do not reflect the pricing of the Mystique Fine Jewelry Designs store.

COLORS
We have made every effort to display as accurately as possible the colors of our products that appear at the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

COLORED GEMSTONE ENHANCEMENT DISCLOSURE
Purchasers of colored gemstones should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted trade practices. Some or all colored gemstones listed on this website may have been subject to colored gemstone enhancement process.

CORRESPONDENCE
Although we will make every effort to respond within one business day to applicable email messages, Mystique Fine Jewelry Designs is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding MystiqueJewelry.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company shall become and remain the property of Mystique Fine Jewelry Designs. To the extent that ownership of such submissions does not vest with Mystique Fine Jewelry Designs, you grant Mystique Fine Jewelry Designs a worldwide, non-exclusive, fully paid-up, royalty-free, perpetual, irrevocable right to exploit, in any way, commercially or otherwise, such submissions, with the right to sublicense. Any disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission, and you represent and warrant that any use by Mystique Fine Jewelry Designs of such information or ideas will not violate any intellectual property, proprietary, contract or other right of any third party. However, we will not use your name in connection with any such materials, information, suggestions, ideas, comments unless we first obtain your permission, or otherwise are required by law to do so.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Mystique Fine Jewelry Designs, its officers, directors, employees, agents, affiliates, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from (1) any violation of these terms and conditions, (2) any allegation that any information or material submitted by you to Mystique Fine Jewelry Designs violates any intellectual property, proprietary, contract, or other right of any third party, or (3) any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your account.

DISCLAIMER
Given the unpredictability of technology and the online environment, Mystique Fine Jewelry Designs does not warrant that the function or operation of this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to, and user of, this site, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a visitor to, and a user of, this site, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. THE SITE AND THE MATERIALS ON THE SITE ARE PROVIDED ‘AS IS’ AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Mystique Fine Jewelry Designs AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.

Limitation of Liability
NEITHER Mystique Fine Jewelry Designs NOR ANY OF OUR AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS OR SPONSORS, NOR OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS OR OTHER REPRESENTATIVES, ARE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF DATA OR LOST PROFITS), UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE AND/OR MATERIALS CONTAINED ON THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE AND/OR MATERIALS IS TO STOP USING THE SITE AND/OR MATERIALS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

EXCLUSIVE REMEDY
THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO Mystique Fine Jewelry Designs FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, RELATED IN ANY WAY TO YOUR ACCESS OF THE THIS WEBSITE SHALL BE $100.

TERMINATION
We reserve the right to immediately terminate this agreement, and/or your access to and use of the site or any portion thereof, at any time and for any reason, with or without cause. Mystique Fine Jewelry Designs shall have no liability for termination of this agreement. Upon termination of this agreement, your right to use the site shall immediately cease.

MISCELLANEOUS
This Agreement is governed by and construed in accordance with the laws of the State of Virginia, United States of America, without regards to its principles of conflicts of law. You agree to submit to the exclusive jurisdiction of any State or Federal court located in the County of Arlington, United States of America, and waive any jurisdictional, venue or inconvenient forum objections to such courts. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire Agreement between us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral Agreements between us with respect to such subject matter. This Agreement is not assignable, transferable or sublicenseable by you except with Company’s prior written consent. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained in this agreement is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.

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