Mystique Jewelers Shipping, Purchase & Return Policy
MYSTIQUE SHIPPING POLICY
Each piece of Mystique Jewelry is fully insured and is carefully gift wrapped and packaged to ensure a safe and secure delivery to your doorstep.
- Free UPS 2 day shipping on all orders over $100 within the US only.
- Complimentary gift wrapping
- $20 flat rate shipping charge for orders under $100
- We are not able to ship to a P.O. Box address.
- Please allow us 1-2 days to process, package and ship your order and contact us directly if you need your order expedited.
*Insurance policies may vary for packages delivered to front desks or receiving offices. Please contact us for more details.
SHIPPING UPGRADES for Purchases Under $100
- UPS 2nd Day & Priority Overnight® is available for an additional $10.
- UPS Priority Overnight Saturday delivery is available for an additional $25.
*Saturday delivery is available in most areas, please contact us for availability.
MYSTIQUE PURCHASE AND RETURN POLICY
Mystique Fine Jewelry Designs reserves the right to modify its exchange and return policies at any time. Our current policy is as follows:
15 day Return Policy and Guidelines
- We hope that you will be ecstatic with your purchase but just in case it wasn’t what you expected, please contact us via firstname.lastname@example.org or by phone. You have 15 days from date of purchase in store or from the delivery date for an online order for a refund with excpetions.
- All special order merchandise or custom made items are non-returnable and non-refundable
- You must have original receipt and original packaging for any return or exchanges.
- Store credit is valid for one year from date of return.
- No returns or exchanges on clearance/sale items.
- All items will be inspected for damage or wear before a refund, credit or exchange is approved.
- If a customer chooses to alter their merchandise to facilitate delivery or installation, the decision to then accept the merchandise as a return or offer a refund will be assessed on a case-by-case basis.
- Non-Special Order Returns may be returned to our stores. Our store is also able to facilitate an online return (email or call us.)
- Following all guidelines listed above, mail insured Non-Special Order returns to:
Mystique Fine Jewelry Designs
211 The Strand Waterfront, Old Town Alexandria, VA 22314
Attn: Mystique Fine Jewelry Designs/Customer Returns
- Purchases may be exchanged for store credit within 15 days from the original purchase date or from delivery date.
- Item must be unused, unworn and in the original condition.
- Item must be in the original box or packaging with all warranty cards and explanation booklets intact.
- Special orders, sale items, completed layaways, modified and/or custom pieces are not returnable or exchangeable.
- Gift recipients will be issued a merchandise credit only.
- Gift certificates are not redeemable for cash.
- Credits must be used within 1 year of purchase.
- Most Mystique Fine Jewelry Designs products displayed on the website are available at the Mystique Fine Jewelry Designs store in the United States while supplies last.
- The prices displayed on the website are quoted in U.S. Dollars and are valid and effective only in the United States.
- MystiqueJewelers.com does not carry every item that you would find in our store. In some cases, merchandise displayed for sale on the site may not be available at Mystique Fine Jewelry Designs stores. Mystique Fine Jewelry Designs stores may also have different prices or promotional events at different times.
- Sale prices on the website are internet-only specials and do not reflect the pricing of the Mystique Fine Jewelry Designs store.
- We have made every effort to display as accurately as possible the colors of our products that appear online. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Given the unpredictability of technology and the online environment, Mystique Fine Jewelry Designs does not warrant that the function or operation of this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to, and user of, this site, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a visitor to, and a user of, this site, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk.
THE SITE AND THE MATERIALS ON THE SITE ARE PROVIDED ‘AS IS’ AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Mystique Fine Jewelry Designs AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.
Limitation of Liability
NEITHER Mystique Fine Jewelry Designs NOR ANY OF OUR AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS OR SPONSORS, NOR OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS OR OTHER REPRESENTATIVES, ARE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF DATA OR LOST PROFITS), UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE AND/OR MATERIALS CONTAINED ON THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE AND/OR MATERIALS IS TO STOP USING THE SITE AND/OR MATERIALS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.