Return Policy

At Mystique Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Returning Your Purchase

You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to: Mystique Jewelers
Old Town Alexandria
123 S. Fairfax Street
Alexandria, VA 22314
(703) 836-1401

Middleburg
112 W Washington Street
Middleburg, VA 20117
(540) 687-3100

Salamander Resort & Spa
500 N Pendleton St
Middleburg, VA 20118

Return Conditions

You have 15 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.

Receiving a Refund

If for any reason you wish to make a return or exchange for an online purchase, you may do so within 7 days from the date of delivery. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. All sale items, engraved items, and special order merchandise are considered final. Engraved items cannot be returned or exchanged unless there is a product defect or engraving error. Merchandise that has been altered or sized may not be returned or exchanged. If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Exchanges

An exchange for an online purchase can be made within 7 days from the date of delivery if you have received a damaged, defective, or incorrect item. We only replace items if they are defective or damaged. If you need to make an exchange, contact us at mystique@mystiquejewelers.com or call 703-836-1401 

Gift Returns

Gift returns are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.  If for any reason you wish to make a return or exchange for an online purchase, you may do so within 7 days from the date of delivery. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. All sale items, engraved items, and special order merchandise are considered final. Engraved items cannot be returned or exchanged unless there is a product defect or engraving error. Merchandise that has been altered or sized may not be returned or exchanged. If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Order Cancellations and Amendments

We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 15 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.

Personalized Items

Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
Mystique Jewelers
Old Town Alexandria
123 S. Fairfax Street
Alexandria, VA 22314
(703) 836-1401

Middleburg
112 W Washington Street
Middleburg, VA 20117
(540) 687-3100

Salamander Resort & Spa
500 N Pendleton St
Middleburg, VA 20118

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.

If you have questions , please don't hesitate to contact us at:
Mystique Jewelers
Old Town Alexandria
123 S. Fairfax Street
Alexandria, VA 22314
(703) 836-1401

Middleburg
112 W Washington Street
Middleburg, VA 20117
(540) 687-3100

Salamander Resort & Spa
500 N Pendleton St
Middleburg, VA 20118


Mystique Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.